Shipping policy
Shipping Policy
Processing Time All orders are processed within 2–5 business days. You'll receive a confirmation email once your order has been dispatched.
UK Shipping Rates & Delivery Times
- We are a small business so Standard Shipping (orders under £19) are charged at £2.99 — estimated up to 7 business days
- Orders over £20, we can offer you FREE UK SHIPPING
-
Express Shipping: £6.99 — estimated within 2 days (excl weekends)
Please note: occasional delays may occur due to customs checks, shipping carrier issues, or seasonal demand.
International Shipping We ship to the EU and selected international destinations. Delivery typically takes 10–25 business days. Shipping costs are calculated at checkout.
Customs & Import Duties For orders outside the UK, customs duties and import taxes may apply. These charges are the responsibility of the customer and are not included in your order total. For customers outside the UK, additional customs fees or import duties may apply. These are the responsibility of the customer. We recommend checking local regulations before ordering.
Lost or Delayed Parcels If your order hasn't arrived within 30 business days, please contact us and we'll investigate with the carrier.
Order Cancellations We process orders quickly, so please contact us as soon as possible if you need to cancel.
Returns & Damaged Items
Defective or damaged items are eligible for a replacement or refund — please contact us within 14 days of delivery.
Items must be unused and in their original packaging for return approval.
Customers are responsible for return shipping costs, unless the product is defective or incorrect.
To request a return or report an issue, email us at hartleyhnoelattic@gmail.com (part of Pawdorable) with your order number and a brief description of the problem.
Contact Us
If you have any questions please email: Hartleynoelsattic@gmail.com (part of Pawdorable)
📍 Based in the United Kingdom